Accessibility Statement

Effective Date: 17/03/2026
Last Updated: 17/03/2026

1. Our Commitment to Accessibility

Bolton Together is committed to ensuring that our website is accessible to as many people as possible, regardless of ability or circumstance.

We aim to provide an inclusive digital experience for:

  • Children and young people

  • Families and carers

  • Professionals and partner organisations

  • Individuals with disabilities or additional needs

We recognise the importance of accessibility in supporting the communities we serve.

2. About This Website

This website bolton-together.org.uk provides information about services, support programmes, resources, and referral pathways for children, young people, and families across Bolton.

3. Accessibility Standards

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA standard.

These guidelines help ensure content is:

  • Perceivable

  • Operable

  • Understandable

  • Robust

4. Accessibility Features

We have implemented (or aim to implement) the following features:

  • Clear and consistent navigation

  • Logical page structure using headings

  • Readable font sizes and colour contrast

  • Responsive design for mobile and tablet use

  • Forms with clear labels and instructions

  • Keyboard accessibility for key elements

  • Plain English content where possible

5. Accessibility of Services and Forms

We aim to make key features accessible, including:

  • Referral forms

  • Contact forms

  • Downloadable resources

  • Service information pages

We recognise that some users may require additional support when accessing or completing forms.

6. Ongoing Improvements

We are continuously working to improve accessibility by:

  • Reviewing website content regularly

  • Improving design and usability

  • Testing across devices and browsers

  • Considering feedback from users and partners

Accessibility is an ongoing priority within our digital services.

7. Known Limitations

We are aware that some areas of the website may not yet fully meet accessibility standards, including:

  • Some documents (e.g. PDFs) may not be fully accessible

  • Some images may not include complete alternative text

  • Certain third-party tools or embedded content may have limitations

We are actively working to improve these areas.

8. Assistive Technologies

Our website is designed to be compatible with commonly used assistive technologies, including:

  • Screen readers

  • Keyboard-only navigation

  • Voice recognition software

  • Browser zoom and accessibility settings

9. Alternative Formats

If you require information in a different format (such as large print, easy read, or accessible documents), please contact us.

We will do our best to provide the information in a way that meets your needs.

10. Reporting Accessibility Issues

If you experience any difficulty using our website or wish to report an accessibility issue, please contact us.

When contacting us, please include:

  • The page URL

  • A description of the issue

  • Any assistive technology you were using

We aim to respond within 5 working days.

11. Enforcement Procedure

If you are not satisfied with our response, you can contact the Equality Advisory and Support Service (EASS):

https://www.equalityadvisoryservice.com

12. Commitment to Continuous Improvement

We are committed to continually improving accessibility as part of our mission to support all members of our community.

13. Changes to This Statement

We may update this Accessibility Statement from time to time.

Any updates will be posted on this page with a revised “Last Updated” date.